Refund policy
At Vastini, we are committed to providing an exceptional shopping experience. If your purchase doesn't meet your expectations, please review our Returns & Refund Policy below.
Return Period
We offer a 15-day return window from the date your order is delivered.
Some products may qualify for an extended 30-day return period, which will be clearly stated on the product page.
Selected products may also include Free Returns, which will be indicated on the product page before purchase.
To be eligible for a return, you must contact us within the applicable return period. Once your return request has been approved, the item must be shipped back promptly.
Return Eligibility
To qualify for a return, the item must:
● Be unused, unworn, and unwashed.
● Be in its original condition.
● Include all original tags and labels.
● Be returned in its original packaging.
● Show no signs of damage, alteration, or misuse.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible.
To process your claim, we may request clear photo or video evidence so our team can assess the issue and provide the best resolution.
Claims submitted without sufficient evidence may be processed as a standard return request or declined if the issue cannot be verified.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned:
● Underwear or intimate apparel.
● Personalized or custom-made products.
● Products damaged due to misuse, improper handling, or normal wear and tear.
Non-Refundable Items
Unless required by applicable consumer law, refunds are not available for:
● Clearance, final sale, or discounted items marked as non-returnable.
● Products damaged through improper use or customer negligence.
How to Request a Return
To start a return, please email info@vastini.com with the subject line:
Return Request
Include the following information:
● Order number.
● Product name.
● Reason for the return.
Our customer support team will respond within 2 business days with the next steps.
Order Cancellations
● Before shipment: Orders may be cancelled for a full refund.
● After shipment: Orders cannot be cancelled. Once your order has been delivered, you may request a return within the applicable return period.
International Returns
Vastini ships internationally through fulfillment centers located in multiple countries.
If your return is approved:
● We will provide the correct return address by email.
● Items must be returned to the designated fulfillment center.
● Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless Free Returns are clearly stated on the product page:
● Customers are responsible for return shipping costs.
● We do not provide prepaid return shipping labels.
● Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
● Refunds are processed within 10 business days.
● Refunds are issued to the original payment method.
● Refunds cover the purchase price of the product only and do not include original shipping fees.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like to exchange an item, please follow the standard return process and specify the replacement product in your email.
Exchanges are subject to product availability.
Contact Us
If you have any questions about this policy or need assistance with your order, please contact our Customer Support Team:
Email: info@vastini.com
We're always happy to help.